- SERVICE AGREEMENT:
mail the last page, signed and dated. Please include
EMPLOYER, ADDRESS OF EMPLOYMENT, SOCIAL SECURITY #,
AND THE DATE YOU CLOSED ON YOUR HOME. If you are
renting, please include your landlordís name and
address. A $100.00 deposit for Wylie customers or $150.00 for Rowlett customers
for each new account.
- DEFERRED PAYMENT
A deferred payment agreement
allows you the opportunity to bring your account
balance current and keep your utility account in
- EMERGENCY LEAK
Authorizes us to
turn your water off at your meter should our
maintenance crew spot a major leak on the property
and no one is home. There are NO service trip
charges involved. Please disregard that paragraph on
- HOW TO CHECK FOR A WATER LEAK
Unfortunately, our maintenance operators are not
able to assist you in finding a possible leak on your property due to time constraints.
You may contact a plumber for this service or try to find the source of the continual
water flow yourself.
ACCOUNT INFO FORM:
This entails a
one-time $2.00 charge to keep ALL East Fork
information on your account private, including
monthly usages, payment history, phone numbers,
employer, etc. This is an optional item in the
Customer Service Packet. We do not give out social
security numbers except to law enforcement.
- ACH DEBIT/BANK
This allows you
to pay your water bill each month without worry of
forgotten/past due bills. You still receive a
monthly bill that will state the date of withdrawal
from your checking account, usually on the 15th of
each month. A voided check with this form will
initiate the processing.
- SERVICE RATES/CHARGES :
This is for your
information only. We mail bills out before the 1st
of each month, due and payable when you receive it.
After the 15th, a late fee is assessed and a
pink FINAL NOTICE card is sent stating a disconnect
date. Your bill must be paid BEFORE this date to
ensure continuation of water service. If your meter
is locked for non-payment, there will be a $70.00
reconnect fee that must be paid before 3 pm on the
day of disconnect in order to have service restored.
There is a $85.00 reconnect fee if your bill is paid
after 4 pm on the day of disconnect and your meter
is unlocked after hours.
- REQUEST FOR SERVICE DISCONTINUANCE:
- ALTERNATE BILLING
AGREEMENT FOR RENTAL ACCTS:
Required of all owners of rental properties
- ALTERNATE BILLING
Authorization to send all billings on my account to a different location.
- Drought Contingency and Emergency Response Plan: